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Citibank
Korea accelerates AI adoption in daily workflows, enhances employee
productivity
By Lee Hyo-sik, The Korea Times - Citibank
Korea said Friday that it has begun the full deployment of Citi AI, Citi’s
newly introduced artificial intelligence platform, across the organization. As
part of this initiative, the bank hosted Citi AI Days on Wednesday and
Thursday, as employees shared practical examples of how Citi AI can be applied
in their day-to-day work.
Citi AI is a purpose-built platform
designed based on a human-led AI approach, which supports and enhances
employees’ professional expertise and decision-making. With safety and
responsible use as its core principles, the platform helps employees perform
their work in a more efficient and consistent manner.
Through Citi AI, Citibank Korea expects
to more effectively leverage the data and expertise accumulated across Citi’s
global network, while reducing the burden of repetitive tasks such as data
analysis and document preparation.
This will enable employees to focus on
higher-value activities. The bank plans to systematically embed AI across
client support, talent development and overall business operations.
In addition, the bank is operating the
Citi AI Accelerator program to support the practical adoption of AI in daily
work. Currently, 59 Citi AI Accelerators in Korea have been selected and are
participating in hands-on training and implementation, playing a key role in
advancing the use of AI in real business environments.
"The integration of Agentic AI into
Stylus Workspaces is a pivotal moment in our commitment to empowering our
workforce with cutting-edge tools," said David Griffiths, Citi’s chief
technology officer. “We’re giving our people smarter, faster and more connected
tools so they can focus less on manual tasks and more on the big ideas that
drive our business forward.”
Citibank Korea CEO Yoo Myung-Soon said,
“With the introduction of Citi AI, we are seeing improvements in productivity,
information flows and collaboration across the organization. We will continue
to pursue digital innovation under our principles of responsible AI use that
align with applicable laws and regulations, while providing stable support to
strengthen our corporate clients’ global business competitiveness.”
